Webcasts
Welcome to Jesta I.S.’ webcasts section that covers key industry topics including: E-commerce, Retail Value Chain, Chip & PIN Compliance, Customer Centric Retailing, Wholesale Value Chain, Multi-Channel Retailing, Cross-Channel Excellence.
Register today for our new upcoming webcast or view a recent webcast on-demand.
E-commerce-Should you sell direct?
More and more manufacturers are deciding to compete in the growing internet retailing space. Online sales are expected to grow to 12%, worth an estimated $211.7 billion of total retail sales, by 2012, while private label goods are rising to 20% of all retail sales. In order to maintain market share and grow profitable sales, the end consumer market is being targeted by the manufacturer. This approach brings challenges including marketing conflicts, process changes and technology strains.
Discover: 1. The key motivators for manufacturers to reach the end consumers 2. The impact on traditional retail partnerships 3. The technical and process challenges manufacturers need to consider 4. Trends in retail private label goods Watch now E-Commerce: More Than Just an e-Store
Many retailers today are looking to expand their presence by either opening an internet store, or expanding the products and services available on their existing web site. However, simply opening or expanding a web site may not be enough anymore. So, the big question facing retailers is “What are the challenges to overcome in a new cross-channel world?”
You will discover: 1. The main challenges of internet retailing 2. The impact of consumers’ decisions in your business 3. The benefits of integrating e-commerce into your business strategy 4. Key points to consider in cross-channel operations Download now » Layaway; Rediscovering a Customer Service
Consumers are more cautious with where and how they spend their money and layaway offers the consumer an opportunity to purchase an item that might otherwise be unattainable. For the retailer, this means the opportunity to attract customers who, without a layaway payment option, might not shop in your store.
The challenge for both the consumer and retailer is the management of payments and outstanding balance on the layaway. Based on a recently published Jesta I.S. whitepaper of the same name “Layaway: Rediscovering a Customer Service" this webcast covers the following topics: 1. Is layaway right for your business? 2. Credit and Crisis 3. Service expectations for a new generation 4. Outsourcing 5. FTC Rules 6. What to look for 7. Policy Guidelines Download now » Channel Surfing: Getting from Multi-Channel Retailing to Cross-Channel Excellence
Based on a recently published Jesta I.S. whitepaper of the same name “Channel Surfing: Getting from Multi-Channel Retailing to Cross-Channel Excellence” and outlines the current challenges of multi-channel retailing with the goal to help retailers successfully achieve cross-channel excellence.
Consumers are busy and expect consistent policies and a high-level of service. The ability to buy anywhere, ship anywhere, and return anywhere, all wrapped with a consistent message and level of service is vital to a retailers' brand and cross-channel success. Once the organization is aligned for the multi-channel world, and real-time data is available, the next hurdle involves technology. This whitepaper outlines the current challenges of multi-channel retailing with the goal to help retailers successfully achieve cross-channel excellence. 1. The evolution of multi-channel retailing 2. The current state of multi-channel retailing 3. Organizational considerations 4. Visibility across all channels 5. Distributed order management 6. The evolution from multi-channel to cross-channel Download now Unlocking the Wholesale Value Chain
Based on a best practice study by McKinsey & Company which will provide you with insight into how to maximize ROI with a wholesale ERP solution.
The drivers of today's global product sourcing challenges are flexibility, visibility, control, and diversification; as companies continue to source globally; to an ever consolidating manufacturing base. Faced with constantly shifting sourcing alternatives, IT executives are being asked to provide solutions that improve supply chain visibility and increase supply chain flexibility. To respond to this challenging environment, a growing number of leading apparel and footwear manufacturers use Jesta I.S.' Vision Sourcing Suite to increase their visibility and flexibility. Jesta I.S.' webcast will outline how some organizations are building and measuring their return on investment in the following areas:
1. Increase Fill Rate
2. Improve Sourcing Productivity
3. Charge Backs
4. Reduce Expedited Freight Costs
5. Improve Inventory Utilization
Download now »
Customer Centric Retailing-More Than Taking Names
We often hear the term "Customer Centric" in reference to retail systems, but what does this expression really mean? Study after study confirms that customers place more importance on their in-store experience (in particular, employee/customer interaction) than on product selection, price, and promotion. This webinar looks at other aspects of the "customer experience" that can help gauge the true nature of being Customer Centric.
Topics Include:
1. Reinforcing your Brand
2. Managing the Psychology
3. Knowledge is Power
4. Thinking Outside the Multi-Dimensional Polygon
5. Efficiency and Effectiveness
Download now »
PCI Compliance: "12 Steps to Peace of Mind
What you need to know about PCI Compliance. Based on C.N. Wylie Group's PCI DSS Handbook, this presentation outlines the necessary steps for PCI DSS compliance, to prevent compromise of confidential information and to protect your clients from fraud and identity theft.
1. PCI DSS compliance minimizes the data security risk to your organization
2. Data Security must be a Consideration for every organization
3. Globally a general expectation and legal requirement for data protection
4. PCI DSS compliance makes good sense for all organizations
Unlocking the Retail Value Chain
Today's competitive landscape for retailers is increasingly complex. Challenges that many retailers face today are attributed by the increase of specialty retailers- (Competition), information technology - web tools, brand loyalty - sophisticated buyers, and supply chain efficiency/off shore sourcing. Jesta I.S takes a look at these challenges and provides solutions by unlocking the value in the following areas:
1. Demand-driven Allocation & Replenishment
2. Optimized Markdowns
3. Integrated Planning & OTB Management
4. Profitable Key Item Planning
5. Intelligent Store Transfers
Download now »
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