Vision Customer Analytics was developed with the end user in mind. Users now have the power to easily access, manipulate and work with accurate, up to date information. Vision Analytics includes a comprehensive package of "canned" or pre-defined reports, but is much more than a traditional reporting tool.
Vision Customer Analytics leverages vision CRM to enable Omni-channel businesses present a consistent view of their customers regarding of the channel of origin. Vision customer analytics uses its proprietary algorithms to flush out duplicate customers and enables segmentation analysis based numerous customer demographic and behavioural attributes.
Vision Customer Analytics is a true Business Intelligence (BI) online web portal providing users with real-time performance management tools, KPI's, dashboards and metrics.
Innovative tools like Intelligent Questions, Process Tracker, and Business Intelligence Encyclopedia allow users to make inquiries in plain English, track, collaborate with colleagues and partners, and access consistent business information all from a single web based interface.
Intelligent Questions is an easy way for non-technical users to ask business questions in plain English and have the system return the answers. For example: Who were my top ten customers this year? What products did they buy? What were my bottom ten styles this season?
Process Tracker provides an innovative way to align business intelligence (BI) with business processes. Use it to visually map, track, and communicate a business process through a set of activities for more consistent and proactive decision-making.
The Business Intelligence Encyclopedia is used to create reference guides for reports and dash-boards. It provides a fast way to locate and interpret corporate information. A search panel enables users to locate specific reports and dashboards using everyday business terms. An overview panel explains the purpose of a document, what business questions it helps answer, and how it is best used.
In order to further improve the end user experience, Vision Analytics provides a discussion forum enabling threaded notes on a specific report, document, or dashboard. Users can create and maintain comments on documents and share that valuable business information across the organization.
Vision Analytics includes Rapid Marts, a cross-platform (Java and .Net) web portal that provides access to any type of Business Intelligence content including reports, analytics, dashboards, scorecards, and strategy maps.
• Easily retrieve and navigate through large amounts of data, ultimately narrowing searches to identify and isolate conditions that require immediate action.
• Management by exception is easy using ad hoc sorting and filtering tools, and user defined alerts.
• Reports can selectively or automatically be generated from the Vision Data Warehouse with the Vision Analytics scheduling tool and shared throughout the enterprise via email.
• Multiple reporting formats are supported, including: Excel, PDF, CSV and HTML.